Influencer Session on “Sustaining a Service Culture for Competitive Advantage”.

An effective Quality Assurance Programme drives a variety of strategic objectives including enhanced Customer Experience, better frontline engagement, empowered team leaders, improved training curricula, and on-going innovation in quality standard. It begins with the understanding of a culture of service, strong service vision, the development of clear standards and the provision of continuous measurement and improvement. We … Continue reading Influencer Session on “Sustaining a Service Culture for Competitive Advantage”.