The customer service course we offer aims to help you handle customer relationships better, which will increase your sales. We will also share actual studies during the course as well as demo situations for you to put theory into action.
Overview
Q3 Management Solutions (Q3) are proposing a Customer Service training programme tailored to your business for Frontline Staff & Supervisors to deliver great services to your clients and customers.
Unlike traditional training, we provide a high engagement training programme where the workshop can be conducted based on 2 days programme or split into several module (4 hours per session). The benefits of flexible timing are to minimise disruption to your business operations.
The Customer Service programme also can be further developed from new staff orientation up to managerial roles to ensure consistent delivery of exceptional customer service.
Objectives
Methodology
Theory, group discussions and role-plays.
For Whom
Management and Operations team members.
No. of Participants
25 persons max
Duration
2 days
INTERESTED? WANT TO KNOW MORE?
To Request Full Proposal, click here
Overview
We are proposing the Customer Service training programme tailored to your business for Frontline Staff & Supervisors to deliver services to the customer.
Unlike traditional training, Q3 Management Solutions (Q3) provide a high engagement training programme where the workshop can be conducted based on 2 days programme or split into several module (4 hours per session). The benefits of flexible timing is to minimise disruption to your business operations.
The Customer Service programme also can be further developed from new staff orientation up to managerial roles to ensure consistent delivery of exceptional customer service.
Objectives
Methodology
Lectures, group discussion & Role – Plays.
For Whom
Management and Operations team members.
No. of Participants
25 persons max
Duration
2 days
INTERESTED? WANT TO KNOW MORE?
To Request Full Proposal, click here
It’s OK! Not everyone’s perfect programme can be found on a website. At Q3, we pride ourselves on creating training experiences that meet your needs. If you’re not sure where to begin, get in touch with our experienced learning advisers who will guide you through the process.
About The Job
About The Job
A Marketing & Business Development Executive is responsible to support the Management on all aspects of marketing and business development activity to secure businesses from new contacts to the firm, and from existing clients. This includes conducting sales calls, following-up on leads, and developing clients relationships to meet sales target. The person will update company’s CRM system and databases, organise online and physical events etc, as well managing the production of marketing collaterals, brands and market trends, writing articles or social media update, and liaising with clients and external agencies.
Your Responsibilities
Your Requirements
To apply, email your CV to admin@q3solutions.com.my or
To apply, email your CV to admin@q3solutions.com.my or
About The Job
A Marketing & Business Development Executive is responsible to support the Management on all aspects of marketing and business development activity to secure businesses from new contacts to the firm, and from existing clients. This includes conducting sales calls, following-up on leads, and developing clients relationships to meet sales target. The person will update company’s CRM system and databases, organise online and physical events etc, as well managing the production of marketing collaterals, brands and market trends, writing articles or social media update, and liaising with clients and external agencies.
Your Responsibilities
Your Requirements
To apply, email your CV to admin@q3solutions.com.my or
To apply, email your CV to admin@q3solutions.com.my or
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