Customer Service

The customer service course we offer aims to help you handle customer relationships better, which will increase your sales. We will also share actual studies during the course as well as demo situations for you to put theory into action.

Find the programme that’s right for you

Overview

Q3 Management Solutions (Q3) are proposing a Customer Service training programme tailored to your business for Frontline Staff & Supervisors to deliver great services to your clients and customers.

Unlike traditional training, we provide a high engagement training programme where the workshop can be conducted based on 2 days programme or split into several module (4 hours per session). The benefits of flexible timing are to minimise disruption to your business operations.

The Customer Service programme also can be further developed from new staff orientation up to managerial roles to ensure consistent delivery of exceptional customer service.

Objectives

  • Adapt a consistent, professional style when speaking with customers
  • Develop skills in engaging with customers and handling their enquiries effectively
  • Listen effectively, asked questions and summarised to respond fully to a customer request
  • Identify ways they can add value to customer relationships and exceed expectations
  • Practise how to turn customer service disappointment into a positive experience

Methodology

Theory, group discussions and role-plays.

For Whom

Management and Operations team members.

No. of Participants

25 persons max

Duration

2 days

INTERESTED? WANT TO KNOW MORE?

To Request Full Proposal, click here 

Overview

We are proposing the Customer Service training programme tailored to your business for Frontline Staff & Supervisors to deliver services to the customer.

Unlike traditional training, Q3 Management Solutions (Q3) provide a high engagement training programme where the workshop can be conducted based on 2 days programme or split into several module (4 hours per session). The benefits of flexible timing is to minimise disruption to your business operations.

The Customer Service programme also can be further developed from new staff orientation up to managerial roles to ensure consistent delivery of exceptional customer service.

Objectives

  • Adopted a consistent, professional style when speaking with customers
  • Developed skills in engaging with customers and handling their enquiries effectively
  • Listened effectively, asked questions and summarised to respond fully to a customer request
  • Identified ways they can add value to customer relationships and exceed expectations
  • Practised how to turn customer service disappointment into a positive experience

Methodology

Lectures, group discussion & Role – Plays.

For Whom

Management and Operations team members.

No. of Participants

25 persons max

Duration

2 days

INTERESTED? WANT TO KNOW MORE?

To Request Full Proposal, click here 

Can't find what you're looking for?

It’s OK! Not everyone’s perfect programme can be found on a website. At Q3, we pride ourselves on creating training experiences that meet your needs. If you’re not sure where to begin, get in touch with our experienced learning advisers who will guide you through the process.

About The Job

You will be exposed to hands-on experience in B2B selling and business negotiation, develop sales techniques, customer service skills, personal image and corporate branding. Not to forget the exposure to corporate management, particularly in Risk and Governance and Human Resources. The apprentice that going to build your entrepreneurship skills and allows you to deal with people from all sorts of different industries.
 
To apply, email your CV to admin@q3solutions.com.my

About The Job

A Marketing & Business Development Executive is responsible to support the Management on all aspects of marketing and business development activity to secure businesses from new contacts to the firm, and from existing clients. This includes conducting sales calls, following-up on leads, and developing clients relationships to meet sales target. The person will update company’s CRM system and databases, organise online and physical events etc, as well managing the production of marketing collaterals, brands and market trends, writing articles or social media update, and liaising with clients and external agencies.

Your Responsibilities

  • Conduct sales calls, follow up on leads, and develop relationships with potential clients to meet sales targets.
  • Updating databases and using a Customer Relationship Management (CRM) system.
  • Organising events, webinars, exhibitions and promotional activities.
  • Suggest measures for improving customer satisfaction and loyalty.
  • Conduct market analysis to identify the target audience and find new market opportunities.
  • Preparing pitching documents. Ensuring company credentials reflect the strengths of the business and are tailored to the intended recipients.
  • Maintain website and social media platform content update and other communication materials.
  • Managing production & social media campaign and performance of multimedia content.
  • Writing and proofreading creative copy.
  • Create engagement materials using basic applications such as Canva, i.e. poster, video etc.
  • Provides overall administrative tasks, i.e. meetings, preparing business proposals and reports, briefings and correspondence including writing minutes from internal and external parties.
  • Perform other related duties as assigned.

Your Requirements

  • Bachelor’s Degree in appropriate field of study or equivalent work experience as Business Development, Marketing or similar role
  • Fantastic communicator both verbal and written
  • Excellent customer service and internal communication skills
  • Understanding of creativity and design
  • Works well under pressure, well organized and rigorous
  • Preferably with experience in design softwares (i.e. Adobe Illustrator, Canva etc) / Experience of video editing and basic knowledge of standard Microsoft applications (Word, Excel, Powerpoint).
  • Excellent interpersonal skills.

To apply, email your CV to admin@q3solutions.com.my or

To apply, email your CV to admin@q3solutions.com.my or

About The Job

A Marketing & Business Development Executive is responsible to support the Management on all aspects of marketing and business development activity to secure businesses from new contacts to the firm, and from existing clients. This includes conducting sales calls, following-up on leads, and developing clients relationships to meet sales target. The person will update company’s CRM system and databases, organise online and physical events etc, as well managing the production of marketing collaterals, brands and market trends, writing articles or social media update, and liaising with clients and external agencies.

Your Responsibilities

  • Conduct sales calls, follow up on leads, and develop relationships with potential clients to meet sales targets.
  • Updating databases and using a Customer Relationship Management (CRM) system.
  • Organising events, webinars, exhibitions and promotional activities.
  • Suggest measures for improving customer satisfaction and loyalty.
  • Conduct market analysis to identify the target audience and find new market opportunities.
  • Preparing pitching documents. Ensuring company credentials reflect the strengths of the business and are tailored to the intended recipients.
  • Maintain website and social media platform content update and other communication materials.
  • Managing production & social media campaign and performance of multimedia content.
  • Writing and proofreading creative copy.
  • Create engagement materials using basic applications such as Canva, i.e. poster, video etc.
  • Provides overall administrative tasks, i.e. meetings, preparing business proposals and reports, briefings and correspondence including writing minutes from internal and external parties.
  • Perform other related duties as assigned.

Your Requirements

  • Bachelor’s Degree in appropriate field of study or equivalent work experience as Business Development, Marketing or similar role
  • Fantastic communicator both verbal and written
  • Excellent customer service and internal communication skills
  • Understanding of creativity and design
  • Works well under pressure, well organized and rigorous
  • Preferably with experience in design softwares (i.e. Adobe Illustrator, Canva etc) / Experience of video editing and basic knowledge of standard Microsoft applications (Word, Excel, Powerpoint).
  • Excellent interpersonal skills

To apply, email your CV to admin@q3solutions.com.my or

To apply, email your CV to admin@q3solutions.com.my or

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