Overview

Q3 Management Solutions (Q3) are proposing a Customer Service training programme tailored to your business for Frontline Staff & Supervisors to deliver great services to your clients and customers.

Unlike traditional training, we provide a high engagement training programme where the workshop can be conducted based on 2 days programme or split into several module (4 hours per session). The benefits of flexible timing are to minimise disruption to your business operations.

The Customer Service programme also can be further developed from new staff orientation up to managerial roles to ensure consistent delivery of exceptional customer service.

Objectives

• Adapt a consistent, professional style when speaking with customers
• Develop skills in engaging with customers and handling their enquiries effectively
• Listen effectively, asked questions and summarised to respond fully to a customer request
• Identify ways they can add value to customer relationships and exceed expectations
• Practise how to turn customer service disappointment into a positive experience

Methodology

Theory, group discussions and role-plays.

For Whom

Management and Operations team members.

No. of Participants

25 persons max

Duration

2 days

INTERESTED? WANT TO KNOW MORE?

To Request Full Proposal, click here 

Overview

We are proposing the Customer Service training programme tailored to your business for Frontline Staff & Supervisors to deliver services to the customer.

Unlike traditional training, Q3 Management Solutions (Q3) provide a high engagement training programme where the workshop can be conducted based on 2 days programme or split into several module (4 hours per session). The benefits of flexible timing is to minimise disruption to your business operations.

The Customer Service programme also can be further developed from new staff orientation up to managerial roles to ensure consistent delivery of exceptional customer service.

Objectives

• Adopted a consistent, professional style when speaking with customers
• Developed skills in engaging with customers and handling their enquiries effectively
• Listened effectively, asked questions and summarised to respond fully to a customer request
• Identified ways they can add value to customer relationships and exceed expectations
• Practised how to turn customer service disappointment into a positive experience

Methodology

Lectures, group discussion & Role – Plays.

For Whom

Management and Operations team members.

No. of Participants

25 persons max

Duration

2 days

INTERESTED? WANT TO KNOW MORE?

To Request Full Proposal, click here