Overview
SMEs are faced with many challenges in today’s business environment. SMECorp has identified these Key Challenges, as outlined in the SME Masterplan 2012-2020, to be addressed by SMEs in order to ensure business sustainability. The Key Challenges are:
- Lack of Vision and Values;
- Lack of staff empowerment / delegation of duties;
- Unwillingness to invest in Learning & Development;
- Weak internal Policies and Procedures; and
- Lack of knowledge in proper Human Capital Management.
One of the specific areas that has been identified by both studies is the strengthening of the Organization’s foundations and policies & procedures. As such, this in-house training has been developed to assist the Organization to understand, prepare and implement Standard Operating Procedures (SOPs) within each Division, Department or Business Unit, in order to ensure that the processes and procedures that are currently undertaken are properly followed through in order to meet the set goals and objectives.
Objectives
- To understand the need of having an SOP in place.
- To recognise the importance of having a clear, concise and objective SOP.
- To ensure that the SOP will lead to the ability of any personnel managing the specific tasks would be able to do so with ease and accuracy.
- To ensure that the SOP would incorporate relevant controls to mitigate any risks inherent in the processes.
- To achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with regulations by having an accurate and precise SOP.
Methodology
Theory, Audio Visual, Group Discussion & other activities
For Whom
This training is specially designed for every Head of Department and their second liner.
No. of Participants
25 persons max
Duration
2 Days Session of 1 day Training and 1 day Workshop
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