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Influencer Session on “Sustaining a Service Culture for Competitive Advantage”.
An effective Quality Assurance Programme drives a variety of strategic objectives including enhanced Customer Experience, better frontline engagement, empowered team leaders, improved training curricula, and on-going innovation in quality standard. It begins with the understanding of a culture of service, strong service vision, the development of clear standards and the provision of continuous measurement and improvement. We…

Workshop: People Management: An Introduction (HR Management for Non-HR)
Another successful workshop conducted for non-Human Resource professionals which focused on the intricacies of people management and addresses common Human Resource challenges by equipping the participants with the know-how on matters concerning HR techniques and applications. Views: 2

The Incredible Benefits of Sustainability: Why It’s a Win for Everyone
Sustainability—it’s not just about saving the planet. It’s about creating a world where people, businesses, and communities can thrive. Whether you’re a student, professional, or entrepreneur, adopting sustainable practices can open up a world of benefits you might not have even thought about. Let’s break it down. 1. Stronger Economy, Bigger Opportunities Sustainability drives…

Little Things That Can Change Your Life…And Maybe the World by Admiral William H. McRaven
“If you want to change the world, start off by making your bed.” — From Admiral William H. McRaven’s University of Texas Commencement Speech, May 2014 Why should make your bed? As McRaven said in his speech to grads: “If you want to change the world, start off by making your bed. If you make…

How to Create Visually Stunning Data Dashboards Without Being a Design Expert
You’ve got the data, but when it comes to presenting it, something’s missing. You know your insights are valuable, but if your reports aren’t visually appealing, they might not get the attention they deserve. Sound familiar? Don’t worry—you don’t need to be a design expert to create stunning dashboards! 𝐓𝐡𝐞 𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐃𝐚𝐭𝐚 𝐕𝐢𝐬𝐮𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 Data…

GOVERNANCE – Why and Where to start?
Businesses have seen major evolution along the years; from barter trading up to major multi-billion-dollar corporation. One thing that remain unchanged is the expectation and the need to ensure that each business transaction is conducted in a fair and transparent manner. In today’s day and age, this expectation has been reflected in the form of…