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𝐖𝐡𝐲 𝐀𝐫𝐞 𝐌𝐲 𝐓𝐞𝐚𝐦 𝐌𝐞𝐦𝐛𝐞𝐫𝐬 𝐍𝐨𝐭 𝐌𝐞𝐞𝐭𝐢𝐧𝐠 𝐓𝐡𝐞𝐢𝐫 𝐓𝐚𝐫𝐠𝐞𝐭𝐬, 𝐄𝐯𝐞𝐧 𝐰𝐢𝐭𝐡 𝐂𝐥𝐞𝐚𝐫 𝐊𝐏𝐈𝐬?
𝑼𝒏𝒍𝒐𝒄𝒌𝒊𝒏𝒈 𝑻𝒆𝒂𝒎 𝑷𝒐𝒕𝒆𝒏𝒕𝒊𝒂𝒍: 𝑾𝒉𝒚 𝑪𝒍𝒆𝒂𝒓 𝑲𝑷𝑰𝒔 𝑨𝒍𝒐𝒏𝒆 𝑨𝒓𝒆𝒏’𝒕 𝑫𝒓𝒊𝒗𝒊𝒏𝒈 𝑹𝒆𝒔𝒖𝒍𝒕𝒔You’ve laid out clear Key Performance Indicators (KPIs) for your team, but the results justaren’t meeting expectations. It’s a common frustration among managers—especially in thefast-paced Malaysian corporate world where performance is everything. What could begoing wrong? 𝑾𝒉𝒚 𝑲𝑷𝑰𝒔 𝑴𝒊𝒈𝒉𝒕 𝑵𝒐𝒕 𝑩𝒆 𝑬𝒏𝒐𝒖𝒈𝒉:Setting KPIs is a great…
SEXUAL HARASSMENT – CREATING SAFE & RESPECTFUL PROFESSIONAL ENVIRONMENTS
Being called ‘sayang’, ‘abang’ or flirting at the office are actions that are disapproved or frowned upon at the workplace. But do these conducts actually attribute to sexual harassment? With 62% of 1,010 Malaysian women reporting that they experienced some degree of sexual harassment in the workplace, the survey conducted by the Women’s Aid Organisation…
EXPERT LEARNING SERIES: 5 TIPS FOR DELIVERING GREAT ZOOM PRESENTATION
1st – The Setting – Background that plain and look professional 2nd – Stand up – Give the most confidence presentation 3rd – Rehearse – practice, get everything set-up 4th – Dress to impress 5th – Tools and material to use for the presentation Views: 0
GOVERNANCE – Why and Where to start?
Businesses have seen major evolution along the years; from barter trading up to major multi-billion-dollar corporation. One thing that remain unchanged is the expectation and the need to ensure that each business transaction is conducted in a fair and transparent manner. In today’s day and age, this expectation has been reflected in the form of…
People management: Improving Employees Experiences
Applying customer experience strategy to employee experiences can begins with the basic engagement which outlines the steps of welcoming them and continues with the employment life cycle as follows: 1) Recruitment Strategy- sourcing and recruiting It’s important that all your ‘soon-to-be’ talents have great candidate experiences and first impressions of your organization. Get the right…
Is It Customer Service Or Customer Experience?
The difference between good and excellence is detail The difference between services and care is experience – Q3 “Customer experience is the complete opposite. Employees working to improve the customer experience are there because they want to be and because they realize the importance of their job. While customer service focuses mainly on a single…