NATIONAL CUSTOMER SERVICE TRANSFORMATION SUMMIT 2018 @ KOTA KINABALU
| |

NATIONAL CUSTOMER SERVICE TRANSFORMATION SUMMIT 2018 @ KOTA KINABALU

After Kuching successful story please come over to Kota Kinabalu for a treat in CX and EX featuring heavyweights such as Daniel Ord, CCXP  Jonathan Low Emilia Zainol hanie razaif,  Frank J. Peter,  and many more. Event: National Customer Service Transformation Summit 2018: The Era if Rising Customer Expectation Date: 24 & 25 July 2018…

Sharing Session at Sekolah Berasrama Penuh Integrasi Gombak (SBPI Gombak)
| |

Sharing Session at Sekolah Berasrama Penuh Integrasi Gombak (SBPI Gombak)

Technology has impacted almost every aspect of life today, and education is no exception to the rule. Public schools are one of the few institutions that have not seen radical changes spurred by current technology. This have to change in order to align with Industry Revolution 4.0 which is taking over the country. I shared…

Borneo International Customer & Employee Experience Summit 2018
| |

Borneo International Customer & Employee Experience Summit 2018

Happening in Kuching for a treat in CX and EX featuring heavyweights such as Daniel Ord, CCXP  Jonathan Low Emilia Zainol Amelia Tan Dr. Frank J. Peter, Ph.D. as well as dynamic young rising leaders Rayyan Irwan  Amelia Ooi Lingeson Lechamanan and Shree Bala. The 1st Borneo International Customer and Employee Experience Summit will be…

Human Resource Summit 2017
| |

Human Resource Summit 2017

A successful partnership and co-organising Human Resource Summit 2017 event. Moderating all the panels discussions by  bringing together leading HR practitioners with renowned solution providers for a focused discussion of the key new drivers shaping the new HR era. Proudly brought to you by MyFreelys Academy,  JobCircle.my  the main organizers with organising partner, Q3 Management Solutions  for the…

Key Result Areas (KRAs) & Key Performance Indicators (KPIs): An Approach to Performance Management Workshop
| |

Key Result Areas (KRAs) & Key Performance Indicators (KPIs): An Approach to Performance Management Workshop

Q3 Management Solutions had successfully conducted another training programme titled “Key Result Areas (KRAs) & Key Performance Indicators (KPIs): An Approach to Performance Management Workshops” for 4 groups of Management team of a well-known hotel & resorts chain. The objective of the training is to equip the Management on the understanding of Performance Management as…

2 days Mastering People Management & Development for Non-HR Workshop
| |

2 days Mastering People Management & Development for Non-HR Workshop

Q3 Management Solutions has successfully conducted another training programme titled “Mastering People Management & Development for Non-HR (HR for Non-HR)” for a GLC. The training seeks to equip the Management of the Company with the relevant know-how of People Management, which is a prerequisite of a successful and profitable company. With the advent of technology,…

Influencer Session on “Sustaining a Service Culture for Competitive Advantage”.
| |

Influencer Session on “Sustaining a Service Culture for Competitive Advantage”.

An effective Quality Assurance Programme drives a variety of strategic objectives including enhanced Customer Experience, better frontline engagement, empowered team leaders, improved training curricula, and on-going innovation in quality standard. It begins with the understanding of a culture of service, strong service vision, the development of clear standards and the provision of continuous measurement and improvement. We…

Workshop: People Management: An Introduction (HR Management for Non-HR)
| |

Workshop: People Management: An Introduction (HR Management for Non-HR)

Another successful workshop conducted for non-Human Resource professionals which focused on the intricacies of people management and addresses common Human Resource challenges by equipping the participants with the know-how on matters concerning HR techniques and applications.