Similar Posts
NATIONAL CUSTOMER SERVICE TRANSFORMATION SUMMIT 2018 @ KOTA KINABALU
After Kuching successful story please come over to Kota Kinabalu for a treat in CX and EX featuring heavyweights such as Daniel Ord, CCXP Jonathan Low Emilia Zainol hanie razaif, Frank J. Peter, and many more. Event: National Customer Service Transformation Summit 2018: The Era if Rising Customer Expectation Date: 24 & 25 July 2018…
Influencer Session on “Sustaining a Service Culture for Competitive Advantage”.
An effective Quality Assurance Programme drives a variety of strategic objectives including enhanced Customer Experience, better frontline engagement, empowered team leaders, improved training curricula, and on-going innovation in quality standard. It begins with the understanding of a culture of service, strong service vision, the development of clear standards and the provision of continuous measurement and improvement. We…
Lesson we can learn from 7 Principles Of An Eagle – Dr. Myles Monroe
PRINCIPLE 1 Eagles fly alone at high altitude and not with sparrows or other small birds. No other bird can got to the height of the eagle. Stay away from sparrows and ravens. Eagles fly with Eagles so do performers! PRINCIPLE 2 Eagles have strong vision. They have the ability to focus on something up…
How Philips Transformed Their Strategy with the Balanced Scorecard
If you’ve ever wondered how big companies stay on top of their game, you’ve probably heard of the Balanced Scorecard (BSC). Philips Electronics, a global giant, used this powerful tool to completely reshape their strategy and get their business back on track. Let’s dive into how they did it and why you, as a young professional, should…
Growing SME Business Talk on 9 January 2017
Overview of the event:- Growing SME Business – Challenges and Winning Strategies Importance of Risk, Control and Governance for SMEs Time to upskills SMEs: Importance of Training Needs Analysis (TNA) Playing by the Unwritten Rules by American CEO & Author of “Playing by the Unwritten Rules” Series, Dr Indigo Triplett https://www.facebook.com/Q3Biz/videos/255336681546870/ Views: 0
Creating a Winning Business Plan Workshop
Knowing the ways to improve profitability of your business is very important to succeed. You have probably heard about businesses who have a huge customer base, but they have to shut down due to financial reasons. This is because they do not have a strategic plan that outlines how their business will achieve profitability. As part…

