People management: Improving Employees Experiences
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People management: Improving Employees Experiences

  Applying customer experience strategy to employee experiences can begins with the basic engagement which outlines the steps of welcoming them and continues with the employment life cycle as follows: 1) Recruitment Strategy- sourcing and recruiting It’s important that all your ‘soon-to-be’ talents have great candidate experiences and first impressions of your organization. Get the right…

Is It Customer Service Or Customer Experience?
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Is It Customer Service Or Customer Experience?

The difference between good and excellence is detail The difference between services and care is experience – Q3 “Customer experience is the complete opposite. Employees working to improve the customer experience are there because they want to be and because they realize the importance of their job. While customer service focuses mainly on a single…

Build a Corporate Energy Strategy
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Build a Corporate Energy Strategy

Summary of the live presentation by Andrew Winston & George Favaloro:- Steps to build Corporate strategy are:- Mandate and Support from C-level in governance implementation Integration with company’s vision The goals based on science metrics risk & resilience Tracking & data systems in place identify operations that are/are not operating Shift to renewable Engage stakeholder…