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Knowing the ways to improve profitability of your business is very important to succeed. You have probably heard about businesses who have a huge customer base, but they have to shut down due to financial reasons. This is because they do not have a strategic plan that outlines how their business will achieve profitability. As part…
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Recruitment and selection of the correct candidate for the vacant available position in your company have always been challenging and is part of the critical human resources functions in any business. Hiring the right candidate for your company can positively affect your turnover rate, company culture, production and ultimately your bottom-line. We proudly brought…
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The 2017 Regional Talent Management & Succession Planning conference is over but the lesson learned and take away from it can be implemented straight away. First of all, one must understand the key components of effective talent management process A clear understanding of the organisation’s current and future business strategies. The position of Human Resource…
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Businesses have seen major evolution along the years; from barter trading up to major multi-billion-dollar corporation. One thing that remain unchanged is the expectation and the need to ensure that each business transaction is conducted in a fair and transparent manner. In today’s day and age, this expectation has been reflected in the form of…
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What good habits can you start to succeed and yet still have time to enjoy traveling or spending time with family etc. 1.Create a Routine Design a specific daily routine that enable you to take care of your priorities. Starts from morning routine such as exercise or meditation, reading a book, gardening etc. 2. Daily Workout A…
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A good leader does not micromanage. He uses his valuable time to tackle what’s truly important. And this leads to greater success for him and his organization. As Leader is expected to take charge of the overall direction of the team, they might be buried in the small details and lose seeing the big picture and fails…
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Applying customer experience strategy to employee experiences can begins with the basic engagement which outlines the steps of welcoming them and continues with the employment life cycle as follows: 1) Recruitment Strategy- sourcing and recruiting It’s important that all your ‘soon-to-be’ talents have great candidate experiences and first impressions of your organization. Get the right…
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The difference between good and excellence is detail The difference between services and care is experience – Q3 “Customer experience is the complete opposite. Employees working to improve the customer experience are there because they want to be and because they realize the importance of their job. While customer service focuses mainly on a single…
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