Influencer Session on “Sustaining a Service Culture for Competitive Advantage”.
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Influencer Session on “Sustaining a Service Culture for Competitive Advantage”.

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An effective Quality Assurance Programme drives a variety of strategic objectives including enhanced Customer Experience, better frontline engagement, empowered team leaders, improved training curricula, and on-going innovation in quality standard. It begins with the understanding of a culture of service, strong service vision, the development of clear standards and the provision of continuous measurement and improvement. We…

Lesson we can learn from 7 Principles Of An Eagle – Dr. Myles Monroe
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Lesson we can learn from 7 Principles Of An Eagle – Dr. Myles Monroe

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PRINCIPLE 1 Eagles fly alone at high altitude and not with sparrows or other small birds. No other bird can got to the height of the eagle. Stay away from sparrows and ravens. Eagles fly with Eagles so do performers! PRINCIPLE 2 Eagles have strong vision. They have the ability to focus on something up…

Workshop: People Management: An Introduction (HR Management for Non-HR)
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Workshop: People Management: An Introduction (HR Management for Non-HR)

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Another successful workshop conducted for non-Human Resource professionals which focused on the intricacies of people management and addresses common Human Resource challenges by equipping the participants with the know-how on matters concerning HR techniques and applications.

GOVERNANCE – Why and Where to start?
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GOVERNANCE – Why and Where to start?

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Businesses have seen major evolution along the years; from barter trading up to major multi-billion-dollar corporation. One thing that remain unchanged is the expectation and the need to ensure that each business transaction is conducted in a fair and transparent manner. In today’s day and age, this expectation has been reflected in the form of…

The War for Talents Continues
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The War for Talents Continues

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The “War For Talent” study was officially launched in 1998 when McKinsey & Company, America’s largest and most prestigious management-consulting firm, published their now-famous report proclaiming that “better talent is worth fighting for” (Chambers et al., 1998: 45).  Almost 6,000 managers and executives from 77 companies from variety of industries participated in the study. In late 1990s,…

Onboarding Experience: Engaging from day ONE
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Onboarding Experience: Engaging from day ONE

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In most companies, they acknowledge the importance of welcoming new family members. But let’s face the facts, once the new family comes onboard, some of us will smile and say “Welcome. You should be proud to work here. Please fit in accordingly” and hope that the person will adjust well within 3 to 6 months….

9 Daily Habits of Successful Entrepreneurs
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9 Daily Habits of Successful Entrepreneurs

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What good habits can you start to succeed  and  yet still have time to enjoy traveling or spending time with family etc. 1.Create a Routine Design a specific daily routine that enable you to take care of your priorities. Starts from morning routine such as exercise or meditation, reading a book, gardening etc. 2. Daily Workout  A…

Delegate: If You Want Your Business To Grow
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Delegate: If You Want Your Business To Grow

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  A good leader does not micromanage. He uses his valuable time to tackle what’s truly important. And this leads to greater success for him and his organization.  As Leader is expected to take charge of the overall direction of the team, they might be buried in the small details and lose seeing the big picture and fails…