People management: Improving Employees Experiences
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People management: Improving Employees Experiences

  Applying customer experience strategy to employee experiences can begins with the basic engagement which outlines the steps of welcoming them and continues with the employment life cycle as follows: 1) Recruitment Strategy- sourcing and recruiting It’s important that all your ‘soon-to-be’ talents have great candidate experiences and first impressions of your organization. Get the right…

Is It Customer Service Or Customer Experience?
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Is It Customer Service Or Customer Experience?

The difference between good and excellence is detail The difference between services and care is experience – Q3 “Customer experience is the complete opposite. Employees working to improve the customer experience are there because they want to be and because they realize the importance of their job. While customer service focuses mainly on a single…

Highlights to the salient changes under the Companies Act 2016
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Highlights to the salient changes under the Companies Act 2016

Below are some of the important extract of the CA 2016 which will directly impact all SMEs. (1) Lodgement of Annual Return is now based on the anniversary of incorporation A company is now required to lodge its Annual Return not later than 30 days from the anniversary date of its incorporation date [s. 68(1)],…

Growing SME Business Talk on 9 January 2017
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Growing SME Business Talk on 9 January 2017

Overview of the event:- Growing SME Business – Challenges and Winning Strategies Importance of Risk, Control and Governance for SMEs Time to upskills SMEs: Importance of Training Needs Analysis (TNA) Playing by the Unwritten Rules by American CEO & Author of “Playing by the Unwritten Rules” Series, Dr Indigo Triplett     https://www.facebook.com/Q3Biz/videos/255336681546870/

How I Learned That Employees Need A Leader, Not A Friend
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How I Learned That Employees Need A Leader, Not A Friend

Accept that leadership is lonely People still subscribe to the pyramid model of leadership, where the king sits at the top and is supported by legions of team members who strive to please. Instead, true leadership is like an inverted pyramid, with the entire organization relying on a single leader to support their efforts. There…