GOVERNANCE – Why and Where to start?
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GOVERNANCE – Why and Where to start?

Businesses have seen major evolution along the years; from barter trading up to major multi-billion-dollar corporation. One thing that remain unchanged is the expectation and the need to ensure that each business transaction is conducted in a fair and transparent manner. In today’s day and age, this expectation has been reflected in the form of…

The War for Talents Continues
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The War for Talents Continues

The “War For Talent” study was officially launched in 1998 when McKinsey & Company, America’s largest and most prestigious management-consulting firm, published their now-famous report proclaiming that “better talent is worth fighting for” (Chambers et al., 1998: 45).  Almost 6,000 managers and executives from 77 companies from variety of industries participated in the study. In late 1990s,…

Onboarding Experience: Engaging from day ONE
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Onboarding Experience: Engaging from day ONE

In most companies, they acknowledge the importance of welcoming new family members. But let’s face the facts, once the new family comes onboard, some of us will smile and say “Welcome. You should be proud to work here. Please fit in accordingly” and hope that the person will adjust well within 3 to 6 months….

9 Daily Habits of Successful Entrepreneurs
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9 Daily Habits of Successful Entrepreneurs

What good habits can you start to succeed  and  yet still have time to enjoy traveling or spending time with family etc. 1.Create a Routine Design a specific daily routine that enable you to take care of your priorities. Starts from morning routine such as exercise or meditation, reading a book, gardening etc. 2. Daily Workout  A…

Delegate: If You Want Your Business To Grow
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Delegate: If You Want Your Business To Grow

  A good leader does not micromanage. He uses his valuable time to tackle what’s truly important. And this leads to greater success for him and his organization.  As Leader is expected to take charge of the overall direction of the team, they might be buried in the small details and lose seeing the big picture and fails…

People management: Improving Employees Experiences
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People management: Improving Employees Experiences

  Applying customer experience strategy to employee experiences can begins with the basic engagement which outlines the steps of welcoming them and continues with the employment life cycle as follows: 1) Recruitment Strategy- sourcing and recruiting It’s important that all your ‘soon-to-be’ talents have great candidate experiences and first impressions of your organization. Get the right…

Is It Customer Service Or Customer Experience?
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Is It Customer Service Or Customer Experience?

The difference between good and excellence is detail The difference between services and care is experience – Q3 “Customer experience is the complete opposite. Employees working to improve the customer experience are there because they want to be and because they realize the importance of their job. While customer service focuses mainly on a single…